1. Overview

All purchases of DottiSign products are processed by Polar, our payment provider. Polar handles all billing and payment processing on our behalf.

2. Refund Policy

Refunds are handled in accordance with Polar's terms of service. Key points include:

Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
We may issue refunds on a discretionary basis if a request is submitted within 14 days of the transaction date.
Where local consumer protection laws grant statutory withdrawal or refund rights, those rights apply and take precedence.
If you experience technical issues with the product that cannot be resolved, we will issue a refund in accordance with applicable consumer protection laws.
Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

3. Free Plan

DottiSign offers a free plan that allows you to evaluate the product before making a purchase. No payment is required for the free plan.

4. How to Request a Refund

To request a refund, please contact us at:

5. Cancellations

You may cancel a subscription at any time. The cancellation will take effect at the end of your current billing period, and no further payments will be taken. You can cancel by contacting us at the email address below.

6. Contact Us

If you have any questions about refunds or need assistance, please contact us at:

support@dottiesign.com